Returns & Exchanges
We want you to love your Unbound Merino gear as much as we do, which is why we offer a 90-day return policy for unwashed and unworn items. If your garment doesn't meet your expectations, we make the exchange or refund process simple and hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your email address.
Pack and Ship
Place your items in their original packaging, attach the shipping label to the outside of the parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing